CREDIT CARD
When clients place orders online, credit details are forwarded to a protected online banking system provided by Garanti Bank*, which accepts Visa, Mastercard, American Express, Maestro.
CHARGE OF CREDIT CARD
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction. Once your order has been shipped, your card is charged according to the amount and currency of your order. If your order is unfortunately cancelled, commonleisureweb.com will release the pre-authorization immediately. PLEASE NOTE that it may take your bank additional time to process the funds back to your account.
Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.
*In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.
PRICES AND CURRENCIES
Payments as well as refunds for shipments are all invoiced in Turkish Lira (TL). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates
SHIPPING METHOD
commonleisureweb.com delivers parcels to Turkey via UPS and to the other countries in the world via DHL Express. All orders are processed within 3 to 6 business days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. commonleisureweb.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Common Leisure. Your invoice will be sent to you via emailed after shipment.
Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the ’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
ORDERS
Common Leisure Operating srl has created and published the website commonleisureweb.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website commonleisureweb.com are destined to the Final Customer. By “Final Customer” commonleisureweb.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at commonleisureweb.com. Therefore, commonleisureweb.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with commonleisureweb.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, commonleisureweb.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. commonleisureweb.com reserves the right to decline to process an order and/or offer services to anyone at any time. commonleisureweb.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. commonleisureweb.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and commonleisureweb.com will be completed when we email you that the goods have been dispatched. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of commonleisureweb.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from commonleisureweb.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on commonleisureweb.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
AVAILABLE ITEMS
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed within the next 2 business days of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
PRE - ORDERABLE ITEMS
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, commonleisureweb.com will promptly inform and refund customers. commonleisureweb.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Common Leisure that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
- Available merchandise will be shipped with standard shipping methods
- Pre-orderable items will be shipped between 15th of October and 15th of November.
SHIPPING COSTS
Common Leisure does not charge any shipping fees for Turkish customer. Shipping fees for your orders will be calculated at the checkout depending on your country. Shipments to all countries other than Turkey will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Common Leisure. The prices shown on commonleisureweb.com when shipping outside of Turkey exclude import duties, custom fees and taxes.
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Common Leisure. As Common Leisure, we are unable to estimate how much you should pay so we kindly ask you to keep in mind that you should check the fee before placing your order.
Once a parcel is shipped from Turkey to outside countries, the delivery time may vary between 1 to 4 days.
SHIPMENT TRACKING
When the order will be tendered to the courier, customers who are living in Turkey will receive an email from UPS and customers who are living in outside of Turkey will receive from DHL providing the tracking number related to the order. To monitor the status of your order, customers may visit UPS; http://www.ups.com.tr/gonderi_takip.aspx and DHL; http://www.dhl.com/en.html and inserting the given tracking number in the specific area “Track Your Shipment”.
SHIPMENT INSURANCE
We urge customers to not accept that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@commonleisureweb.com for support. We do not offer returns based on these accusations once the has been signed for. The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by commonleisureweb.com within 10 days from the order’s delivery date, otherwise the claim will not be accepted. If th is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commonleisureweb.com commercial agreement, the may risk being sent back to Turkey at the Client’s expense including any import fees that may be assessed upon re-entry to Turkey. These fees will be deducted from any eventual reimbursement.
DELIVERY
At delivery time, customers are kindly invited to carefully inspect the package before signing and confirming the completed delivery of the same. If the parcel appears damaged, wet or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel.
In case the parcel will not result untouched, customers are kindly invited to open a claim with the local DHL or UPS office and promptly contact commonleisureweb.com at the e-mail address info@commonleisureweb.com. We recommend to take photos of the box prior to opening it and promptly share them with us so that we can file a claim with the carrier. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently commonleisureweb.com will not accept any related claim.
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with commonleisureweb.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender commonleisureweb.com in Istanbul at showroom. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
DELIVERY TIME
commonleisureweb.com processes orders in Istanbul, Turkey from Monday to Friday. commonleisureweb.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. commonleisureweb.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to commonleisureweb.com's control.
Once the parcel is shipped arrival time of shipment may vary from country to country.
Please find extra information about delivery and shipping from the links down below;